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FAQ

  • Where do you currently ship your products?

    We currently ship to the UK and Germany (with free shipping!). We are working on shipping to other countries soon.

  • Are there any shipping costs?

    Nope. They are zero. Zilch. Shipping is on us. Enjoy!

  • Why don't I see my currency on your store?

    Don’t see the right currency of your country? You can select between GBP and EUR on the bottom left of the page to choose your country's currency! Product prices and your cart will be shown in either GBP or EUR depending on your selection. However, once you proceed to checkout, your order is converted in EUR as we currently only process payments in EUR. But rest assured - you will be charged at the price you see on our website. Any questions - please email us at PS@pepperstreetbeauty.com

  • Is the site only in English?

    Yes, but bear with us - other languages will be available soon!

    Bitte habt Geduld mit uns :) Wir arbeiten an der Uebersetzung der Webseite auf Deutsch, wir wollten Euch unsere Produkte so schnell wie moeglich zur Verfuegung stellen.

  • Where is my order?

    Little elves are personalising your bottle and then shipping it to you as soon as possible. It can take between a week or two for the products to get to you. If you want to know where they are - email us: ps@pepperstreetbeauty.com

  • My order is not complete or not as I wanted it!

    Ouch - we strive for perfection but we are a startup and are genuinely sorry if something slipped. Please email us with what’s wrong and we will get to the bottom of it: ps@pepperstreetbeauty.com

  • How can I return an item?

    If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt. Just pop it in the post back to us with a full explanation of your reason for returning the goods. Request a proof of postage. Without this, you will be unable to make a claim, should the return parcel go missing.

  • Payments and refunds?

    All of your orders will be charged in full at placement on our website. If for any reason we cannot fulfil your order, a refund will be processed for any item(s) that we cannot dispatch. You will be notified of any cancellation. Please be aware funds will be automatically released back to you by your bank (this can take up to 7 working days dependent on your bank).

  • Where is Pepper Street Beauty located?

    We are a European company.

  • What is the full list of ingredients of Pepper Street products?

    Shade 6 - warm tan - BUTYL ACETATE 30.2536% ETHYL ACETATE 27.6802% NITROCELLULOSE 11.5534% ACETYL TRIBUTYL CITRATE 8.6434% ISOPROPYL ALCOHOL 5.7328% ISOBUTYL ACETATE 5.2520% ADIPIC ACID/NEOPENTYL GLYCOL/TRIMELLITIC ANHYDRIDE/COPOLYMER 2.9413% STYRENE/ACRYLATES COPOLYMER 1.7507% SUCROSE BENZOATE 1.7507% STEARALKONIUM BENTONITE 1.4659% PHTHALIC ANHYDRIDE/ TRIMELLITIC ANHYDRIDE/GLYCOLS COPOLYMER 1.0096% CI 77891 (TITANIUM DIOXIDE) 0.8090% CI 77491 (IRON OXIDES) 0.4122% BENZOPHENONE-1 0.2626% ACRYLATES COPOLYMER 0.2185% BUTYLENE GLYCOL 0.0875% AQUA 0.0788% ALUMINUM HYDROXIDE 0.0212% BARIUM SULFATE 0.0178% CI 15850 (RED 6 LAKE) 0.0178% TRIETHOXYCAPRYLYLSILANE 0.0169% CI 77510 (FERRIC FERROCYANIDE) 0.0107% CI 77266 "NANO" 0.0092% HELIANTHUS ANNUUS SEED OIL 0.0042% NELUMBO NUCIFERA FLOWER EXTRACT 0.0002% TOCOPHEROL 0.0000%

    Shade 21 - dark navy - BUTYL ACETATE 30.1470% ETHYL ACETATE 27.5822% NITROCELLULOSE 11.5139% ACETYL TRIBUTYL CITRATE 8.6114% ISOPROPYL ALCOHOL 5.7125% ISOBUTYL ACETATE 5.2295% ADIPIC ACID/NEOPENTYL GLYCOL/TRIMELLITIC ANHYDRIDE/COPOLYMER 3.3345% STYRENE/ACRYLATES COPOLYMER 1.7432% SUCROSE BENZOATE 1.7432% STEARALKONIUM BENTONITE 1.3873% CI 77891 (TITANIUM DIOXIDE) 0.7557% PHTHALIC ANHYDRIDE/ TRIMELLITIC ANHYDRIDE/GLYCOLS COPOLYMER 0.6068% SYNTHETIC FLUORPHLOGOPITE 0.4567% BENZOPHENONE-1 0.2615% ACRYLATES COPOLYMER 0.2191% SILICA 0.1281% CI 77491 (IRON OXIDES) 0.1271% CALCIUM ALUMINIUM BOROSILICATE 0.0991% BUTYLENE GLYCOL 0.0872% AQUA 0.0784% CI 77266 "NANO" 0.0696% CI 60725 (VIOLET 2) 0.0374% BARIUM SULFATE 0.0166% CI 15850 (RED 6 LAKE) 0.0166% ALUMINUM HYDROXIDE 0.0142% TRIETHOXYCAPRYLYLSILANE 0.0114% TIN (IV) OXIDE 0.0056% HELIANTHUS ANNUUS SEED OIL 0.0042% NELUMBO NUCIFERA FLOWER EXTRACT 0.0002% TOCOPHEROL 0.0000%

    Shade 31 - dark plum - BUTYL ACETATE 30.3339% ETHYL ACETATE 27.7618% NITROCELLULOSE 11.5544% ACETYL TRIBUTYL CITRATE 8.7044% ISOPROPYL ALCOHOL 5.7501% ISOBUTYL ACETATE 5.3634% ADIPIC ACID/NEOPENTYL GLYCOL/TRIMELLITIC ANHYDRIDE/COPOLYMER 2.9409% STYRENE/ACRYLATES COPOLYMER 1.7878% SUCROSE BENZOATE 1.7878% STEARALKONIUM BENTONITE 1.3441% PHTHALIC ANHYDRIDE/ TRIMELLITIC ANHYDRIDE/GLYCOLS COPOLYMER 0.9231% CI 15880 (RED 34 LAKE) 0.3817% CI 60725 (VIOLET 2) 0.2832% CI 77891 (TITANIUM DIOXIDE) 0.2714% BENZOPHENONE-1 0.2682% ACRYLATES COPOLYMER 0.1886% BUTYLENE GLYCOL 0.0894% BARIUM SULFATE 0.0841% CI 15850 (RED 6 LAKE) 0.0841% AQUA 0.0805% ALUMINUM HYDROXIDE 0.0071% TRIETHOXYCAPRYLYLSILANE 0.0057% HELIANTHUS ANNUUS SEED OIL 0.0043% NELUMBO NUCIFERA FLOWER EXTRACT 0.0002% TOCOPHEROL 0.0000%

    Shade 52 - deep red - BUTYL ACETATE 30.2782% ETHYL ACETATE 27.7088% NITROCELLULOSE 11.5410% ACETYL TRIBUTYL CITRATE 8.6786% ISOPROPYL ALCOHOL 5.7390% ISOBUTYL ACETATE 5.3284% ADIPIC ACID/NEOPENTYL GLYCOL/TRIMELLITIC ANHYDRIDE COPOLYMER 2.9391% STYRENE/ACRYLATES COPOLYMER 1.7761% SUCROSE BENZOATE 1.7761% STEARALKONIUM BENTONITE 1.2610% PHTHALIC ANHYDRIDE/ TRIMELLITIC ANHYDRIDE/GLYCOLS COPOLYMER 0.9432% CI 77491 (IRON OXIDES) 0.4989% CI 15880 (RED 34 LAKE) 0.4745% BENZOPHENONE-1 0.2664% ACRYLATES COPOLYMER 0.1961% BARIUM SULFATE 0.1832% CI 15850 (RED 6 LAKE) 0.1832% BUTYLENE GLYCOL 0.0888% AQUA 0.0799% CI 60725 (VIOLET 2) 0.0525% HELIANTHUS ANNUUS SEED OIL 0.0043% CI 77266 "NANO" 0.0026% NELUMBO NUCIFERA FLOWER EXTRACT 0.0002% TOCOPHEROL 0.0000%

    Shade 41 - warm pink tan - BUTYL ACETATE 30.3727% ETHYL ACETATE 27.8156% NITROCELLULOSE 11.5016% ACETYL TRIBUTYL CITRATE 8.8031% ISOPROPYL ALCOHOL 5.7614% ISOBUTYL ACETATE 5.5920% ADIPIC ACID/NEOPENTYL GLYCOL/TRIMELLITIC ANHYDRIDE/COPOLYMER 3.0927% STYRENE/ACRYLATES COPOLYMER 1.8640% SUCROSE BENZOATE 1.8640% STEARALKONIUM BENTONITE 1.4357% PHTHALIC ANHYDRIDE/ TRIMELLITIC ANHYDRIDE/GLYCOLS COPOLYMER 0.5545% CI 77891 (TITANIUM DIOXIDE) 0.4074% BENZOPHENONE-1 0.2796% CI 77491 (IRON OXIDES) 0.2725% ACRYLATES COPOLYMER 0.1186% BUTYLENE GLYCOL 0.0932% AQUA 0.0839% CI 15850 (RED 7 LAKE) 0.0527% ALUMINUM HYDROXIDE 0.0107% TRIETHOXYCAPRYLYLSILANE 0.0085% CI 19140 (YELLOW 5 LAKE) 0.0070% HELIANTHUS ANNUUS SEED OIL 0.0045% CI 77266 "NANO" 0.0039% NELUMBO NUCIFERA FLOWER EXTRACT 0.0002% TOCOPHEROL 0.0000%

    Shade 42 - greige - BUTYL ACETATE 30.3469% ETHYL ACETATE 27.7723% NITROCELLULOSE 11.5643% ACETYL TRIBUTYL CITRATE 8.7020% ISOPROPYL ALCOHOL 5.7521% ISOBUTYL ACETATE 5.3493% ADIPIC ACID/NEOPENTYL GLYCOL/TRIMELLITIC ANHYDRIDE/COPOLYMER 3.0684% STYRENE/ACRYLATES COPOLYMER 1.7831% SUCROSE BENZOATE 1.7831% STEARALKONIUM BENTONITE 1.4637% PHTHALIC ANHYDRIDE/ TRIMELLITIC ANHYDRIDE/GLYCOLS COPOLYMER 0.8137% CI 77891 (TITANIUM DIOXIDE) 0.7176% BENZOPHENONE-1 0.2675% ACRYLATES COPOLYMER 0.1937% CI 77491 (IRON OXIDES) 0.1785% BUTYLENE GLYCOL 0.0892% AQUA 0.0802% CI 77266 "NANO" 0.0202% ALUMINUM HYDROXIDE 0.0188% TRIETHOXYCAPRYLYLSILANE 0.0150% CI 77510 (FERRIC FERROCYANIDE) 0.0138% HELIANTHUS ANNUUS SEED OIL 0.0043% CI 15880 (RED 34 LAKE) 0.0022% NELUMBO NUCIFERA FLOWER EXTRACT 0.0002% TOCOPHEROL 0.0000%

    Shade 57 - muted lilac - BUTYL ACETATE 30.2707% ETHYL ACETATE 27.6996% NITROCELLULOSE 11.5469% ACETYL TRIBUTYL CITRATE 8.6652% ISOPROPYL ALCOHOL 5.7370% ISOBUTYL ACETATE 5.2978% ADIPIC ACID/NEOPENTYL GLYCOL/TRIMELLITIC ANHYDRIDE COPOLYMER 2.9368% STYRENE/ACRYLATES COPOLYMER 1.7659% SUCROSE BENZOATE 1.7659% STEARALKONIUM BENTONITE 1.4801% PHTHALIC ANHYDRIDE/ TRIMELLITIC ANHYDRIDE/GLYCOLS COPOLYMER 0.9737% CI 77891 (TITANIUM DIOXIDE) 0.8211% BENZOPHENONE-1 0.2649% CI 77491 (IRON OXIDES) 0.2088% ACRYLATES COPOLYMER 0.2053% CI 60725 (VIOLET 2) 0.0894% BUTYLENE GLYCOL 0.0883% AQUA 0.0795% CI 15850 (RED 7 LAKE) 0.0508% ALUMINUM HYDROXIDE 0.0215% TRIETHOXYCAPRYLYLSILANE 0.0172% CI 77266 "NANO" 0.0047% CI 77510 (FERRIC FERROCYANIDE) 0.0043% HELIANTHUS ANNUUS SEED OIL 0.0042% NELUMBO NUCIFERA FLOWER EXTRACT 0.0002% TOCOPHEROL 0.0000%